La distribuzione online è una sfida critica per la sopravvivenza e la crescita degli operatori del settore turistico e alberghiero. Instaurare relazioni profittevoli e durature con i clienti attraverso azioni integrate di web marketing volte all’aumento del traffico qualificato e delle vendite è di fondamentale importanza per diminuire la dipendenza dagli intermediari e per aumentare prenotazioni e marginalità.
L’utilizzo strategico degli strumenti di web marketing, unito ad una ottimale realizzazione del sito, rappresenta un asset fondamentale per lo sviluppo e la profittabilità di qualsiasi hotel o catena alberghiera.

Relactions offre servizi di consulenza altamente qualificata per la definizione di una strategia di distribuzione online e per la pianificazione, implementazione e monitoraggio efficace di tutte le attività necessarie ad incrementare la visibilità e le vendite tramite il proprio sito web.

Di seguito trovate alcune nostre riflessioni sul webmarketing turistico.

Latest trends and highlights from the online hospitality market: Hotel eMarketing 2008, London 16-17 Sep

Relactions was invited to speak at Hotel eMarketing Conference 2008 in London, with the keynote speech “Optimising your website to maximise conversion”, and I had the chance to follow a number of interesting presentations and participate to four different round-tables. The Conference was interely dedicated to the hotel industry and to analyse what strategy some of the best in class (the major group/chains) are undertakening to maximise their online marketing activities. Here are my personal conference highlights:

1) Taj Hotel says: “Take the Web to the consumers!” – Ashok Lalla, Director of Internet Marketing Taj Hotels Resorts and Palaces
Ashok Lalla, Director of Internet Marketing Taj Hotels Resorts and Palaces, introduced a new perspective of/on online consumer’s behaviour. Since the Internet has forever changed the shopping and buying patterns of worldwide travellers, it is not possible anymore to stick to the traditional marketing segmentation. As surfing and buying behaviours can be extremely diverse, even within the same socio-demographic segment, using traditional marketing persona to infer buying behaviour can be extremely risky and lead to the wrong marketing decisions.

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Pubblicato in hospitality | Scrivi un commento

The difficult relationship between hoteliers and online distribution

An interesting video on the most common solutions adopted by hoteliers to effectively handle distribution and technology challenges.

Pubblicato in hotels, online distribution | Scrivi un commento

A longer and richer tail

In a recent article published in the Harvard Business Review (n. 1-2 2008), university professor and forecaster Vito Di Bari predicts the appearance of the longer tail by 2015. Starting from Chris Anderson’s ground-breaking long tail concept, namely the grassroots diffusion of supply and demand on line, and the prevalence of “many niche items” as opposed to “few mass items”, Di Bari has hypothesized the growing density of the long tail concept, with users increasingly interested in specific, unique and local characteristics.

It is not difficult to see that within the next decade, the number of web users will progressively increase. However we will not see an increase in the number of skilled users, but rather the base level of web surfers will expand, users of the “Popular Web”, with a relatively low level of computer literacy but nonetheless possessing the technological devices necessary to gain access to the Web. A particularly telling example is the case of China, where there has been an 833.3% increase in the use of the Web from 2000 to today, but where the overall penetration of the Internet in the population reaches just 15.9%. This implies that the potential growth of China, and similarly that of many other Far Eastern nations, is enormous.

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Pubblicato in long tail, online distribution, online travel, travel 2.0, web 2.0 | 1 Commento

Usability: what’s in a name?

Usability is a very broad issue, so broad it can often be overwhelming when it comes to choose the right kind of testing methodology for your travel website and the right kind of company to conduct the analysis. Yet usability is a vital aspect for the success of a travel website, as it directly affects the conversion rates (i.e. your revenue) and the user experience (i.e. the perception and reputation of your brand).

Additional benefits of revising your website based on a usability test include: fewer requests for assistance, accolades for development of an high quality and friendly interface, an increase in off-line bookings as result of a positive image for your brand.

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Pubblicato in usability, web analytics, web design | Scrivi un commento

Emerging trends in the hotel industry: no frills, more trills for European travellers?

No-frill chic is a new consumer trend that is going to deeply affect the hotel industry, by shifting consumer expectations and changing the traditional segmentations in which marketeers try to squeeze – with decreasing success – the modern travellers.

Trendwatching defines the No-frill chic trend as:

“low cost goods and services that add design, third-party high quality elements and/or exceptional customer service to create top quality experiences at bottom prices.

No-frills chic is important to all consumer sectors because of its power to change consumer expectations. Frugal consumers will like the chic experience at virtually no extra cost, dumping ‘no-chic’ low cost offerings. Old-style ‘luxury’ consumers may be tempted to forego more expensive, traditional products and services. This is in many ways a natural evolution of the no-frills concept. In the end, there aren’t that many goods and services that require no experience at all.”

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Pubblicato in hotels, onestarisborn, online distribution, online travel | 1 Commento